Frequently Asked Questions

How much do you charge?

Our prices vary depending on a number of factors. Please email us for a quote at info@emilysentertainment.com with event details, required services and estimated number of guests.

What are your payment options?

A non-refundable deposit is required up front to secure your chosen date. We accept advance bank transfers or cash on the day of the event.

 

Which ages do you cater for?

There is no upper age limit on any of our services, we love providing a bit of fun for adults as well as children.

- Partial face painting suitable from 2 years (small design). Full face painting 3 years upwards.

- Balloon modelling from 2 years.

- Glitter tattoos from 3 years.

- Hair braiding from 6 years.

 

Are your artists insured?

All of our artists have their own public liability insurance; copies are available on request.

 

Can you provide risk assessments?

We are happy to provide a risk assessment.

 

What is your cancellation policy?

Written notice and a minimum of 48 hours are required for event cancellation. Cancellations made after this time will be subject to the full fee. We regret that deposits are non-refundable.

 

Can you cater for a theme?

All of our artists are very experienced and can cater to a large number of themes. Please email us to discuss your specific requests.

 

How far in advance should I book?

To guarantee availability on the day of your event, we encourage all clients to book as early as possible to avoid disappointment. However, we have a number of excellent painters and are often able to take bookings last minute so please do not hesitate to contact us.

 

What areas do you cover?

We have artists based across greater London, Surrey, Kent, Essex, East Anglia and Oxfordshire. We may be able to accommodate events further afield subject to travel costs. Please contact us to discuss your preferred location.

 

How do I remove the face paint/glitter tattoos/hair braids?

Paint is easily removed using warm water and a gentle soap suitable for the face.

 

Glitter tattoos are designed to last for up to three days and are therefore waterproof to some degree. They can be removed using warm water and gentle scrubbing.

 

Hair braids can be untied at the bottom and unravelled; they must not be undone from the top to avoid unintentional damage to the hair. Children should be supervised when removing hair braids.

 

What do I do if I think my child is having an allergic reaction?

Our paints are professional grade and suitable for use on sensitive skin. However as with all cosmetic products there is a small risk of an allergic reaction. If you are concerned that you or your child may have developed an allergy to the face paint, remove as soon as possible with warm water and a flannel. If the reaction does not settle or is severe, seek medical attention as soon as possible. 

 

I have a medical condition. Can I still be painted?

To ensure the safety of all our workers and clients, unfortunately we are unable to paint any

persons who pose a risk of cross-infection. This includes (but is not limited to): skin rashes/infective skin conditions, open wounds, conjunctivitis, cold sores or active illness e.g. common cold.

 

Please see our health and safety policy for more information.

Got a question we haven't answered? Just let us know!